Samsung delays Galaxy Buds 3 Pro pre-orders due to quality issues
Samsung’s brand-new Galaxy Buds 3 Pro were supposed to go on open sale from July 24 but quality issues have pushed that date by a full month. Samsung US has updated the availability date to August 28 while Samsung’s UK and Germany branches show the Buds 3 Pro will ship from August 16. Amazon US has completely removed the Buds 3 Pro listing.
The suspected cause for these delays are the new silicone ear tips which appear to be ripping when removed. The tears render the tips useless as they cannot be reattached and users are forced to install one of the two replacement sets which is not a perfect solution as those tips are different sizes. Multiple complaints on have appeared on Reddit with users whose ear tips have ripped during removal.
Samsung issued a step-by-step guide on how to safely remove the Buds 3 Pro silicone tips. The instructions state that you should not twist the ear tips or use your fingernails during the removal process.
Samsung also issued an official community post on its Samsung Korea forum:
We would like to express our sincere gratitude to all the customers who participated in the pre-sale of the Galaxy Buds 3 series and others that took place until July 18th.
We deeply apologize for any quality issues you may have encountered with some of the products you purchased during the pre-sale period.
If you experience any inconvenience with the product you purchased, you can visit a nearby service center to receive appropriate measures such as exchange or refund.
We will do our best to thoroughly inspect all processes before the official domestic launch on the 24th to prevent similar incidents from happening again.
